Mainzer Landstraße 1
60329 Frankfurt am Main
Postal address: PO Box 10 06 32
60006 Frankfurt am Main
Tel: 0049 69 2177 0
E-Mail: kontakt@bethmannbank.de
BANK CODE: 501 203 83
BIC Code: DELBDE33XXX
Permanent Representatives:
Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Graurheindorfer Straße 108
53117 Bonn
Postfach 13 08
53003 Bonn
Marie-Curie-Str. 24-28
60439 Frankfurt
Postfach 50 01 54
60391 Frankfurt
European Central Bank (ECB)
Postfach 160319
60066 Frankfurt am Main
De Nederlandsche Bank
Spaklerweg 4
1096 BA Amsterdam
Netherlands
The European Commission has established a European Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. The ODR platform can be used by a consumer for the out-of-court settlement of a dispute arising from online contracts with a company established in the EU.
The Bank participates in the dispute resolution procedure of the consumer arbitration board "Private Banking Ombudsman” (www.bankenombudsmann.de). Under this procedure, the consumer has the option of submitting a dispute with the bank to the private banks' ombudsman. In the event that the subject matter of the dispute relates to a payment services contract (Section 675f of the German Civil Code), clients who are not consumers may also have recourse to the private banks' ombudsman. The “Procedural Decree for the Settlement of client Complaints in the German Banking Sector", sets forth further provisions and shall be made available upon request or can be downloaded from the Internet at www.bankenverband.de. The complaint must be submitted in text form (e.g. by letter, fax or email) to the Client Complaints Office at the Association of German Banks (Bundesverband deutscher Banken e. V.), PO Box 04 03 07, 10062 Berlin, Fax: (030) 1663-3169, email: ombudsmann@bdb.de.
