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Videobanking - A man sitting on a couch with a laptop.

Video banking

Video banking: always face-to-face - wherever you are.

For some time now, we have wanted to enable our consultants to be with our clients, despite not physically being in the same place. There had to be a way of bringing a face-to-face conversation with a consultant to a digital level in the age of WhatsApp and Facetime. Long before contact restrictions came into play with the pandemic, we realised that rather than replacing our face-to-face counselling, digital channels had the potential to support, complement and digitally engage with our clients.

 
 Our video banking - A woman at a table with a laptop

Our video banking

It is therefore no surprise that our video banking is enjoying increasing popularity. Our customers appreciate being able to have a one-on-one conversation with their advisor from a distance, to go through documents together or discuss personal questions. Because sometimes a look says more than many words. You can clarify special questions easily and conveniently directly with our in-house specialists - they can be included in the conversation via video if necessary. The specialist does not have to be in our office either and is even easier for you to reach this way.

 Implementation Guidelines Bethmann Bank - Woman in a chair with a laptop

Convincingly simple

One of the reasons why our video banking has already convinced so many customers is because it is so easy to use: Just like any other meeting, we arrange an appointment with you and send you an invitation by email with the link to join the video conference. You can take part using your computer, tablet or smartphone. In just six steps, you are ready to discuss your questions with us via video. Video banking gives our customers a service that has so far only been offered by a few banks on the market. This also convinced independent testers in the “Best Local Bank” test. See for yourself how easy it is! Contact your advisor and make an appointment.

LIVE conversation - A woman at a table with a laptop

Six steps to your LIVE conversation.

  1. Arrange an appointment.
  2. We will send you an email with the link to the video conference.
  3. Are you participating in the conference via your computer? No need to install a special program.
  4. Are you attending the conference via your tablet or smartphone? Download and install the "Microsoft Teams" app. You can participate as a guest without having to create an account.
  5. Click on the link in the invitation at the agreed time.
  6. The video conference begins.

Useful information, questions and answers.

What is Microsoft Teams?

We use Microsoft Teams for Bethmann LIVE to ensure a secure connection and optimum video quality. You can use Microsoft Teams on your desktop, tablet or smartphone anytime, anywhere.

Do I need to install Microsoft Teams?

If you have already installed the software or app, the meeting will open automatically. If not, you can easily do so just before your LIVE appointment when entering the meeting details. Microsoft Teams can also be used on most computers without installing it.

Android Quick Start Guide ​(German)
Apple Mobile Devices Quick Start Guide ​​(German)
Firefox Quick Start Guide ​(German)
Google Chrome Quick Start Guide ​(German)
Internet Explorer Quick Start Guide ​​(German)
Microsoft Edge Quick Start Guide​ ​(German)
Safari Quick Start Guide ​(German)
Video banking conditions ​(German)

Your consultant will be happy to assist you!

Have you accidentally deleted the email with the link to the LIVE page? Please briefly get in touch with your consultant by phone or by email.

Did you not dial into your LIVE appointment as agreed? Your consultant will call you at the appointed time on the number you have given and start LIVE with you.

Useful information, questions and answers.

What is Microsoft Teams?

We use Microsoft Teams for Bethmann LIVE to ensure a secure connection and optimum video quality. You can use Microsoft Teams on your desktop, tablet or smartphone anytime, anywhere.

Do I need to install Microsoft Teams?

If you have already installed the software or app, the meeting will open automatically. If not, you can easily do so just before your LIVE appointment when entering the meeting details. Microsoft Teams can also be used on most computers without installing it.

Android Quick Start Guide ​(German)
Apple Mobile Devices Quick Start Guide ​​(German)
Firefox Quick Start Guide ​(German)
Google Chrome Quick Start Guide ​(German)
Internet Explorer Quick Start Guide ​​(German)
Microsoft Edge Quick Start Guide​ ​(German)
Safari Quick Start Guide ​(German)
Video banking conditions ​(German)

Your consultant will be happy to assist you!

Have you accidentally deleted the email with the link to the LIVE page? Please briefly get in touch with your consultant by phone or by email.

Did you not dial into your LIVE appointment as agreed? Your consultant will call you at the appointed time on the number you have given and start LIVE with you.

A young woman checking her phone

Online Banking

E-Signatur - Eine Hand auf dem Laptop

E-Signature

What can we do for you?

Do you have any questions or suggestions and would like to contact us? Please use our contact form.